Missed-call text-back for Orange County businesses
Missed-call text-back sends a text from your business to anyone whose call you miss, within seconds, so they don't call the next company. Their reply comes straight to your phone. You keep your same number and there's no app. It's included in the Growth plan ($249/month) along with everything in the Reviews plan.
How it works.
- A customer calls and you can't pick up.You're on a roof, under a sink, driving or with another customer. It happens all day.
- They get a text from your business in seconds.Something like: “Sorry we missed you! This is [your business]. What can we help with? We'll text right back.”
- Their reply comes straight to your phone.No app to open. You see what they need, whether it's a quote, a time or a quick question.
- You text back when you're free.The customer already heard from you, so they're less likely to call the next company on the list.
You keep your same business number and your same phone. Family, friends and suppliers go on a private list and never get the text, and every text includes a way to opt out.
What you get
- A text goes out seconds after a missed call
- Customer replies forward to your phone
- A private list so family and friends never get it
- Same phone number, no app to learn
- We set it up with you in a few minutes
The plan.
Everything in Reviews plus missed-call text-back on your business number.
Questions
How does missed-call text-back work?
When you miss a call, your business automatically texts the caller within seconds, so they don't move on to the next company. They reply by text, and their message comes straight to your phone. You keep your same number, there's no app, and people on your private list never get the text.
How much does missed-call text-back cost?
Missed-call text-back is included in the NovaWeb Growth plan, $249 a month, month to month. Growth also includes everything in the Reviews plan: Google Business Profile setup, a QR review sign and cards, thank-you pictures, 2 Google posts a month and a monthly report showing reviews gained and calls caught.
How do I set up missed-call text-back?
You don't have to set it up yourself. After you sign up for Growth, we set it up with you in a few minutes on your same business number, add the people you never want texted to your private list, and put your business name in the message.
Is missed-call text-back good for contractors?
Yes. It's made for owners who can't always pick up: contractors, plumbers, roofers, landscapers, detailers and barbers. When a call comes in during a job, the caller hears from you by text right away instead of waiting for a callback or trying someone else.
Do I have to change my phone number?
No. Same number, same phone, no app. The text-back only kicks in on calls you don't answer.
Will my family and friends get the text?
No. You add them to a private list and they never get it.
What does the text say?
Something like: Sorry we missed you! This is [your business]. What can we help with? We'll text right back. Every text includes a way to opt out.